Shipping Policy

Order Processing Times

Processing times begin after your order has been placed and payment has been confirmed.

In-Stock Items

In-stock items typically require 24–48 hours for processing before shipment.

All Other Items

Items that are not currently in stock typically require 48–72 hours for processing before shipment.

Custom Orders

Custom orders require additional production time. Production timelines vary depending on the item, design, materials, and complexity of the order.

Custom orders typically take 2–6 weeks for production before shipment.

Shipping Time

We offer free shipping on eligible orders.

After processing, shipping typically takes 2–5 days on average, depending on the delivery location and carrier service availability.

Shipping times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside of our control.

Tracking Information

Once your order ships, tracking information will be provided when available. Please allow time for tracking updates to appear after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Eli’s Jewelry is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Custom Order Shipping

Custom orders will ship after production is complete. The estimated production timeline will depend on the specific product and details of the order.

Lost or Delayed Packages

If your package appears delayed, lost, or marked as delivered but not received, please contact us so we can assist with reviewing the shipment.

Contact

For shipping questions, order updates, or delivery concerns, contact us at:

Email: support@eli.jewelry
Phone: (248) 585-4447

Contact Information

Have a question about an order, product, repair, custom piece, return, or in-store visit? Contact Eli’s Jewelry using any of the options below.

For returns, order issues, damaged items, or product questions, please email support@eli.jewelry or text (248) 585-4447. Include your order number if applicable.