Online Only Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Return Policy

Online Return Policy

We have a 30-day return policy for online purchases. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

To start a return, contact us at support@eli.jewelry.

Approved returns must be sent to:

Eli’s Jewelry
398B W 14 Mile Rd.
Troy, MI 48083

Items sent back without first requesting a return will not be accepted.

Once your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Damages and Order Issues

Please inspect your order when it arrives. Contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Custom pieces

• Personalized items

• Special orders

• Altered pieces, including ring sizing

• Closeout items

• Sale items

• Gift cards or gift certificates

Contact us at support@eli.jewelry with any questions about a specific item.

Exchanges

For online purchases, the fastest way to exchange an item is to return the original item first. Once the return is accepted, you may place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@eli.jewelry.

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In-Store Policy — Exchange Only

Eligible in-store purchases may be exchanged or returned for store credit within 14 days from the date of purchase.

Merchandise must be in original, unworn condition and must include the original gift box, warranty cards, explanation booklets, and tags.

The following items are final sale and cannot be returned or exchanged:

• Closeouts

• Special orders

• Custom pieces

• Personalized items

• Altered pieces, including ring sizing

Gift certificates are not redeemable for cash and may be used for purchases only.

No cash refunds will be issued for in-store purchases. Approved returns will be issued as store credit or exchange only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@eli.jewelry. Please note that returns will need to be sent to the following address: 398B W 14 Mile Rd. Troy, MI 48083

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Support@eli.jewelry.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@eli.jewelry.

 

In Store Policy - EXCHANGE ONLY

Most items may be returned within 14 days from the date of purchase. Merchandise must be in original and unworn condition and accompanied by original gift box with all warranty cards and explanation booklets and tags intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange.